Position Summary

The HR & Business Development Coordinator supports Human Resources, Payroll, Benefits Administration, Client Services, Business Development, New Client Implementation, and Account Management. This position serves as the primary liaison between prospective clients, existing clients, internal departments, and business partners to ensure an exceptional customer experience throughout the entire client lifecycle.

This role assists the Chief Growth Officer with business development initiatives by contacting warm leads, gathering client information, coordinating Requests for Quote (RFQs), preparing proposals, supporting new client implementations, and providing ongoing account management. The position offers hands-on experience in Human Resources, Payroll, Employment Law, HR Compliance, Payroll Tax, HRIS systems, and Business Development.

Essential Duties & Responsibilities

Business Development

• Contact warm leads generated through referrals, marketing campaigns, networking events, and strategic partnerships.
• Gather information regarding prospective clients' HR, Payroll, HRIS, Benefits Administration, Compliance, and workforce management needs.
• Qualify prospective clients and accurately document business requirements.
• Schedule discovery meetings for the Chief Growth Officer.
• Prepare Requests for Quote (RFQs).
• Assist in preparing proposals and presentations.
• Maintain CRM records and sales pipeline activity.
• Coordinate follow-up activities throughout the sales cycle.
• Transition new clients into the implementation process.

New Client Implementation

• Coordinate new client implementation from contract execution through successful go-live.
• Monitor implementation timelines and project milestones.
• Collect required onboarding documentation.
• Assist with HRIS implementation.
• Assist with payroll implementation.
• Coordinate benefit enrollment activities.
• Maintain implementation checklists and documentation.
• Communicate implementation status to clients and internal teams.
• Escalate implementation concerns when appropriate.
• Earn commission opportunities upon successful completion of new client implementations.

Client Account Management

• Support the client relationship throughout the entire customer lifecycle.
• Serve as the liaison between clients and internal departments.
• Build and maintain strong client relationships.
• Respond to client inquiries and service requests.
• Monitor client satisfaction.
• Resolve routine concerns.
• Escalate complex issues when appropriate.
• Assist with annual client reviews and renewals.
• Identify opportunities to introduce additional company services.

Human Resources Support

• Assist with day-to-day HR administrative functions, including recordkeeping and file maintenance.
• Support payroll processing and respond to routine payroll inquiries.
• Assist with benefits administration, including enrollment, changes, and employee questions.
• Support HRIS data entry, maintenance, and reporting.
• Help maintain compliance with applicable employment law and HR regulatory requirements.
• Assist with onboarding and new-hire paperwork as needed.
• Provide general administrative support to the HR and Client Services team.