Junior Developer & IT Support Specialist (HR/Payroll Systems)

Job Type: Full-Time
Location: Remote

Position Overview

The Junior Developer & IT Support Specialist is responsible for providing front-line technical support while also contributing to software and systems development. This role diagnoses, troubleshoots, installs, and resolves hardware, software, and network-related issues for both internal employees and external clients.

In addition to technical support, this role develops scripts, automations, and system integrations to improve operational efficiency—particularly within HR and payroll systems. Strong SQL and scripting skills are essential for data validation, troubleshooting, and system enhancements.

Core Coding & Scripting Skills

• Python for scripting, automation, and data processing
• PowerShell for Windows system administration and automation
• Ability to read, understand, and debug existing code (JavaScript, Java, etc.)
• Experience with Git/GitHub for version control
• Basic knowledge of HTML, CSS, and REST APIs for troubleshooting web-based applications

Technical Support & IT Fundamentals

• Networking fundamentals (IP addressing, DNS, DHCP, VPNs, firewalls)
• System administration experience with Windows (Linux exposure a plus)
• Ability to analyze system logs, application logs, and event viewers
• Strong SQL knowledge for querying and troubleshooting system data
• Support experience with Microsoft Office, Apex Payroll, and Time & Attendance systems

Key ResponsibilitiesTroubleshooting & Problem Resolution

• Diagnose and resolve hardware, software, and network-related issues
• Troubleshoot connectivity, performance, email, printer, and application errors
• Identify root causes and implement long-term solutions
• Escalate complex issues when necessary

User & Client Support

• Provide technical support via phone, email, chat, and ticketing systems
• Support both internal employees and external clients
• Communicate solutions clearly in a professional and user-friendly manner
• Assist with HR/payroll systems including Apex Payroll and timekeeping platforms

Software & Systems Development

• Assist in the development and maintenance of internal tools and system enhancements
• Develop scripts and automations using Python, PowerShell, or JavaScript
• Support system integrations between HRIS, payroll, CRM, and other platforms using APIs
• Troubleshoot and enhance existing scripts, applications, and integrations
• Participate in testing, deployment, and maintenance of system updates
• Document code, processes, and system workflows

Data & SQL Responsibilities

• Write and execute SQL queries (SELECT, JOIN, filtering, aggregations)
• Troubleshoot payroll and HR system issues by analyzing underlying data
• Validate and reconcile data across systems (payroll, timekeeping, HRIS)
• Assist in reporting and data extraction for internal teams and clients
• Identify and resolve data inconsistencies across integrated systems

Installation & Configuration

• Set up computers, peripheral devices, and mobile equipment
• Install software, updates, antivirus, and system patches
• Configure hardware, operating systems, and user profiles
• Create and manage user accounts, permissions, and access rights

Maintenance & System Support

• Perform routine system maintenance and monitoring
• Run updates, backups, malware scans, and performance checks
• Monitor systems and devices for errors and performance issues

Helpdesk & Ticket Management

• Monitor, prioritize, and resolve helpdesk tickets
• Track progress and ensure timely resolution
• Document issues, solutions, and system updates accurately

Documentation & Inventory

• Maintain inventory of hardware and software assets
• Update technical documentation, procedures, and knowledge base articles
• Record system configurations and changes

Required SkillsTechnical Skills

• Experience with scripting (Python, PowerShell, or JavaScript)
• Strong SQL skills (queries, joins, data validation, troubleshooting)
• Understanding of APIs, REST, and system integrations
• Knowledge of networking fundamentals (DNS, TCP/IP, VPNs, Wi-Fi)
• Proficiency in Windows OS (macOS/Linux exposure a plus)
• Experience with helpdesk/ticketing systems and troubleshooting tools

Preferred Experience

• Experience with HRIS, payroll, or timekeeping systems (Apex, ADP, Paylocity, etc.)
• Familiarity with Microsoft Azure or cloud environments
• Experience with Git/GitHub (version control)
• Experience troubleshooting web-based applications

Soft Skills

• Excellent communication and customer service skills
• Strong problem-solving and analytical abilities
• Patience and a customer-first attitude
• Strong organization and time-management skills
• Ability to work independently and as part of a team

Education & Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field (or equivalent hands-on experience)
• Minimum 2+ years of experience in IT support, development, or related field

Certifications (Preferred but Not Required)

• CompTIA A+
• Network+
• Microsoft or Google IT Support certifications

Why This Role

• Combines IT Support + Software Development + Systems & SQL/Data Analysis
• Hands-on experience with real HR, payroll, and client-facing systems
• Opportunity to grow into Automation, Systems, or Integration Engineering roles

Job Details & Benefits

• Job Type: Full-Time, Permanent
• Benefits:
• Paid training
• Performance-based pay increases
• Work-from-home environment